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Warranty Guarantee

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WARRANTY & GUARANTEE

ROBSTEP EUROPE GMBH WARRANTY

In principle, we grant to all products a 24-month warranty starting from the date of purchase. More details can be found in our terms and conditions.

The first point of contact for all warranty claims is always your ROBSTEP retailer who provided the article.

There is a limitation for lithium batteries. Since batteries are considered wear parts, the warranty obligation is 6 months. However, ROBSTEP grants an additional, voluntary 24-month warranty extension on the batteries, if the defect is due to material or processing defects. The voluntarily extended warranty does not include labor or transportation costs for the conversion. It is limited to replacement or repair of the defective component.

The warranty does not cover accidental damage, damage due to extended use and damage caused by vandalism.

WARRANTY OF ROBSTEP EUROPE GMBH

The warranty is only valid for the originial owner of the device concerned and is not transferable.

The warranty does not cover accidental damage, damage due to extended use and damage caused by vandalism.

If a warranty is claimed, this does not result in an extension of the existing or the start of a new warranty period.

The submission of a fully completed and dealer stampedwaranty declaration as well as proof of purchade is absolutely necessary. Otherwise it is not possible to offer an immediate warranty.

The manufacturer reserves the right to refuse a warranty if the necessary documents are not submitted with the part in question.

A warranty claim is always to be claimed from an authorized ROBSTEP retailer (preferably from the retailer where the device was purchased).

MORE INFORMATION

The warranty does not cover any of the following:

  • Accidents or other circumstances not within the power of the manufacturer
  • Repairs by third parties or repairs in a specialist workshop not authorized by the manufacturer
  • Bicycles where the frame number has been changed, removed or rendered illegible

In the case of a warranty claim, ROBSTEP has the option of repairing or replacing the defective parts at their own discretion. Should a part of the same type, size or color no longer be available, ROBSTEP may make available a part which can be regarded as a successor component to compensate for the warranty claim. The warranty is limited to the repair or replacement of defective parts. In addition, no further claims can be asserted.

The warranty period extendingthe statutory warranty includes only the defective part. The buyer is required to pay for any work or packaging or shipping costs.

The warranty can not be claimed if changes to the original design were made, the device was not used as intended, or if there is any other overuse. There is also no claim for late damage resulting from previous falls or accidents.

No warranty claims apply for damage caused by incompatible or unsuitable attachments.

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